GWI Software Announces c.Support(R) Version 7.0; Editions Segment the Product to Service Organizations of Various Sizes and Requirements

VANCOUVER, Wash., April 1, 2008 /PRNewswire/ -- GWI Software, on the date of its 16th anniversary, announces the release of c.Support Version 7.0, with two editions to better address the needs of support centers of differing sizes and needs. The two editions leverage a single code stream but allow different feature set combinations.

"There has traditionally been a conundrum when advancing our product feature set, while still trying to maintain an acceptable price point for smaller support organizations," says Ryan Terrell, GWI's VP of Sales. "By segmenting our product's feature set customers can now purchase our solution for a single-person support operation or a worldwide ITIL implementation. The power of this release will be that as any customer's needs grow they can implement new features without the need to re-install software or re-educate their users."

"By maintaining a single code stream and better segmenting our features, our customers will leverage our ability to continually deliver upgraded and new features appealing to support centers of all sizes," added Jill Roberts, GWI's VP of Research and Development.

c.Support 7.0 Service Desk Edition: New functionality surrounding Problem and Change Management will make this edition appealing to companies with IT service management directives requiring adherence along standards such as ITIL, MOF, Sarbanes/Oxley, etc. This web-based application's features include incident, problem, change, SLA, asset, knowledge, and workflow management, as well as customer self-service, ad-hoc reporting, and much more.

c.Support 7.0 Incident Management Edition: With a robust yet flexible help desk feature set, this edition is directed toward organizations who are less concerned with adherence to standards like ITIL. This web-based application's features include powerful incident, knowledge, asset, and SLA management, as well as customer self-service, custom reporting, advanced routing, and much more.

"It should not be assumed that we have introduced a 'lite' version of our product," commented Daren Nelson, CEO of GWI Software. "A tremendous amount of research and development went into how GWI Software can deliver leading solutions to organizations of any size and need, as well as how we can continue to provide feature upgrades that address all these segments as their needs quickly change. I believe the foundation of c.Support 7.0 has hit a unique solution to a serious problem in our market."

About GWI Software

GWI Software (http://www.gwi.com/) is a leader in providing powerful, yet flexible support solutions for IT service desk applications. With 3,000 installations in organizations worldwide, GWI's highly customizable service automation solutions are used by companies such as Panasonic, State of Missouri, SAIC, Check Free, and Telesat Canada. The company is privately held and based in Vancouver, Washington.

Pricing and Availability

Both solutions are available for demonstration now and will be available for evaluation or purchase within 30 days.

As a thank you to GWI Software's thousands of customers worldwide, customers under an active maintenance agreement will be "grandfathered" into the c.Support 7.0 Service Desk Edition at no extra charge.

For new customers, special introductory pricing will be available until May 30, 2008. For further information please call GWI Software at 1-888-494-7638 or e-mail sales@gwi.com.

c.Support is a registered trademark of GWI Software. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.

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Source: GWI Software

CONTACT: Eric Anderson of GWI Software, +1-360-397-1020,
eanderson@gwi.com

Web site: http://www.gwi.com/

2008-04-01 19:06:12 0325597 PRNEWSWIRE