Panviva SupportPoint Annual User Conference a Success!

MELBOURNE, Australia, April 7, 2008 /PRNewswire/ -- Panviva held its annual SupportPoint User Conference in Melbourne, Australia on February 21st, 2008. Over 50 delegates attended from a cross section of industry organisations and Panviva Partners.

The highlight of the event was the announcement of the limited release of SupportPoint 7.0 Alpha version. SupportPoint 7.0 is a major version release due for go-live in the third quarter of 2008. It features a host of functional improvements, particularly for content developers. Just as important, it's a platform enhancement that will allow SupportPoint to branch out into exciting new areas of functionality to meet the needs of organisations managing call center and back office operations.

Attendees at the conference also heard case studies from key SupportPoint users such as Austar.

"This event is an excellent opportunity for SupportPoint users to network, learn from each others' experiences with SupportPoint, hear the latest directions for the product and the emerging trends for performance support and knowledge management," said Ken LeHunt, Panviva's Business Development Manager.

The keynote address was delivered by Nigel Paine, former Head of People Development for the BBC. Nigel gave a thought provoking presentation on the ways in which learning is a two-way process, requiring learners, teachers and sources of business knowledge in order to increase organisational competence.

Panviva

Panviva's flagship knowledge base solution, SupportPoint, delivers fast, targeted access to online reference documentation about systems, processes, and products. SupportPoint improves workforce performance, accelerates user adoption and compliance, and reduces training and support costs by offering personalised, context-specific, self-service support that builds competence at the moment-of-need. A broad range of industries use SupportPoint, including finance, insurance, manufacturing, telecom, utilities, and government. For more information, visit www.SupportPoint.com.

Source: Panviva

CONTACT: Jane Dinn of Panviva, +1-613-9882-0555, jdinn@panviva.com

Web site: http://www.panviva.com/
http://www.supportpoint.com/

2008-04-07 23:34:15 0330152 PRNEWSWIRE