Outsourcing Trends, Metrics & Insights

CHAPEL HILL, N.C., June 2 /PRNewswire/ -- Once a company decides to outsource part or all of its IT services the success of the sourcing model greatly depends on the relationship maintained with the IT vendor. Benchmarked executives identified five drivers of successful vendor management. One participant noted that it's crucial to constantly refine Service Level Agreements together with the vendor to ensure superior customer satisfaction rather than fulfillment of performance metrics alone, according to research by Best Practices, LLC -- a leading pharmaceutical research firm.

Download a complimentary sample of this research, "Pharma Sales & Marketing IT Benchmarks: Outsourcing trends, Metrics & Insights," at http://www3.best-in-class.com/br130.htm .

The study analyzes the insights, performance benchmarks and outsourcing trends identified in the 60-slide presentation:

-- Manage their IT Sales & Marketing support service systems and find an
adequate sourcing mix for IT Sales & Marketing support services,
including: help desk operations, hardware support, data management and
production support.
-- Make the business case for their insourcing and outsourcing strategies
by providing key reference points from leading pharmaceutical
companies.
-- Determine internal staffing levels required to manage vendor
relationships as well as in-house functions.
-- Capture service level agreements for outsourced processes that
simultaneously manage and incent IT vendors to achieve superior
customer satisfaction.

"Pharma Sales & Marketing IT Benchmarks: Outsourcing trends, Metrics & Insights" reflects the type of research Best Practices, LLC conducts for members of its Business Excellence Board (http://www3.best-in-class.com/beb), a research and advisory service for health care and pharmaceutical executives.

For information on other services by Best Practices, LLC and its Business Excellence Board, contact Cameron Tew at ctew@best-in-class.com or 919-403-0251, ext. 246.

ABOUT BEST PRACTICES, LLC

Best Practices, LLC conducts work based on the simple yet profound principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies. For more than 15 years, our highly credentialed research staff has conducted primary research exclusively for our Fortune 500 client base.

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Source: Best Practices, LLC

CONTACT: Kim Hardin of Best Practices, LLC, +1-919-767-9221,
khardin@best-in-class.com

Web site: http://www.best-in-class.com/
http://www3.best-in-class.com/br130.htm
http://www3.best-in-class.com/beb

2008-06-02 17:24:09 0375300 PRNEWSWIRE