UCN Exceeds First Quarter SaaS Contracts
Number of Mid-Quarter Closed Deals Represent Notable Wins with Enterprise Companies, Outsourcers and Multi-Site Organizations SALT LAKE CITY, June 4 /PRNewswire-FirstCall/ -- UCN, Inc. (NASDAQ:UCNN), innovator of all-in-one, on-demand contact center software for intelligent contact routing and agent improvement, today announced it has exceeded the number of first quarter contracts with more than 16 new contracts signed between April 1 and May 16, 2008.
Of these new contracts, two are related to outsourcers. Outsourcers are firms providing contact handling, customer service, sales, and support on behalf of individual companies. One outsourcer employs more than 300 at-home agents. The second outsourcer is one of America's top 50 contact centers with customers that span a variety of industries supporting media, leading retailers and automotive manufacturers. This outsourcer created a self-service Frequently Asked Questions (FAQ) program for their customer using inContact(R) Interactive Voice Response (IVR) with English and Spanish language support. This customer also separately signed a $15,000 monthly minimum contract with UCN related to the support of a globally distributed magazine. UCN has won three contracts with noteworthy enterprise-level companies with its inContact Echo(R) product. The first contract is for a leading auto club with more than 3,000 employees. It has begun to use Echo to collect recorded customer feedback and survey data, which it sends to supervisors and the respective agents. Another new enterprise-level Echo contract is for a NASDAQ-listed, multi-channel outsourcing solution provider for online retail and global manufacturers. The third contract is for a worldwide manufacturer of innovative, high quality equipment for the healthcare industry.
UCN is also winning contracts with customers managing multi-site locations. One new enterprise-level customer is a multinational retailer with more than 56,000 employees and 300 stores. The organization has more than 150 stores with on-site pharmacies, and uses inContact to route prescription orders to pharmacy techs and licensed pharmacists in the call center. This new routing capability will reduce call volume to individual pharmacy locations and allow a return to more personalized, old fashioned service for walk-in customers. "The two outsourcers are well regarded and influential players in their space. Each can represent dozens of end customers," said UCN CEO Paul Jarman. "The above reference of a multi-site customer plays to a key strength of inContact." Three of the new contracts are for the inContact Hiring(TM) product that was launched at the beginning of the year. One existing inContact customer, a subsidiary of a Fortune 500, NYSE company, has added inContact Hiring to assist with its ongoing staffing requirements. This organization provides prescription benefits to more than eight million individuals through a retail network of more than 50,000 pharmacies and a state-of-the-art mail order pharmacy. "These new contracts are now in the process of being implemented and the majority of the revenue will be realized in future quarters," added Jarman.
About UCN UCN, Inc. (NASDAQ:UCNN) is an innovator of software as a service (SaaS) applications for multi-site contact centers and distributed workforces. The UCN inContact(R) platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net/. Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.) First Call Analyst:
CONTACT: Aaron Glauser, Communications Director of UCN, Inc., Web site: http://www.ucn.net/
2008-06-04 07:10:46 0376937 PRNEWSWIRE
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